Call Center Software News

Call Center Software Provider simplyCT Releases Q1 Premise-2-Cloud Trade-in Program
NEW YORK, Feb. 1, 2012 /PRNewswire/ -- simplyCT, provider of Virtual Contact Center Solutions has launched a Premise-2-Cloud trade-in program running throughout Q1 2012. The cloud based platform is offering ...
Five9 Announces Appointment of New Chief Financial Officer
Five9 Inc., the global leader in cloud-based call center software, announced today that technology industry veteran Barry Zwarenstein has joined the company as Chief Financial Officer.
inContact Selected to Power 211 LA County Community Resource Center
When any of the 10 million residents of Los Angeles County need health and human service assistance, they can call a centralized number for help: 2-1-1. The operators of the system, 211 LA County, selected inContact , the leading provider of cloud-based call center software and call center agent optimization tools, to power its 24/7/365 contact center.
Advantix Solutions Group Selects inContact to Enhance Customer Service Delivery
Leadership at Advantix Solutions Group, a global leader in fixed and mobile telecom lifecycle management services, have signed an agreement to purchase services from inContact , the leading provider of cloud-based call center software and call center agent optimization tools.
Kunnect Upends Call Center Business with Release of First Free Call Center Solution
Kunnect, a leading provider of cloud-based call center telephony solutions, today unveiled Kunnect FREE, the industry’s first free call center solution. Available immediately, Kunnect FREE allows all call centers to leverage its feature rich center solution at no cost; no hardware, no hosting and no software costs.
Knowlagent Selects High-Tech BtoB PR and Marketing Firm Arketi Group as Agency of Record
Arketi Group, a high-tech business-to-business PR and digital marketing firm, has been selected by Knowlagent, a leading agent productivity solution for the world’s 13 million call
Steve Bederman, Former CEO of TouchStar, Announces New Executive Team at thē Corporation
Steve Bederman has staffed his latest venture, thē Corporation, a gateway company to escort non-US software and technology firms into the US, with software and technology veterans. Thē Corporation offers business expansion services that go beyond consulting to implementation and domination of the US marketplace; see http://www.thesoftwarecorp.com.Denver, CO (PRWEB) February 03, 2012 Steve ...
Q-Suite 5.5 Introduces AMD and Voicemail Beep Tone Recognition Functions within its Dialplan Builder for Dialer Based ...
Indosoft Inc., developers of Q-Suite, the leading ACD and Dialer Software Suite for Asterisk based Call Centers, announces the availability of AMD and Tone detection functions within its GUI based Dialplan Builder, for efficient implementation of Dialer driven Outbound IVR Notification services.Fredericton, NB (PRWEB) January 23, 2012 Indosoft Inc., developers of Q-Suite, the leading Contact ...
inContact Named Hosted Contact Center Market Share Leader by DMG Consulting
A recent report from industry analyst firm DMG Consulting LLC shows that the pace of adoption of hosted contact center solutions continued to accelerate in 2011 and named inContact, Inc.
Indosoft Launches Product Web Portal for Q-Suite
Indosoft, developers of contact center software for Asterisk, launches a separate product web portal for Q-Suite.Fredericton, NB (PRWEB) January 30, 2012 Indosoft Inc., developers of Unified Communications platform, launches product web portal for Q-Suite, the leading ACD and Dialer software suite for Asterisk. This portal while providing useful information for potential customers of the contact ...